Terms and Conditions

Last updated: 21 September 2026. These terms govern your use of EPCguys and Boiler Guys, marketplace websites operated by Digedtal. Contact us at hello@epcguys.co.uk.

1. What the marketplace does

We help customers find and contact independent property-service professionals. We do not employ listed professionals, perform EPC assessments or boiler work, set a professional's price, or become a party to the contract between a customer and a professional.

2. Customer enquiries and contact sharing

You must provide accurate, current information and only submit genuine enquiries. You choose up to ten businesses to receive an enquiry.

Contact-sharing notice. When you submit an enquiry, you authorise us to share your name, email address, phone number, property address and the details of your request with each business you selected. Those businesses may contact you directly about your enquiry. We verify your email address before submission and may verify your phone number where required.

A response or quote is not a confirmed appointment. Check the professional's identity, credentials, availability, scope, price and terms before instructing them.

3. Professional listings and accounts

Professionals must be authorised to act for their business, keep profile, coverage and contact information accurate, and maintain every qualification, accreditation, insurance or licence required for their work. A badge means we approved the evidence presented under our review process; it is not a guarantee of future performance.

Imported directory profiles may be claimed, corrected or removed by contacting us. We may pause or remove a listing that is inaccurate, misleading, unlawful, ineligible or harmful to users.

4. Free and paid listings

A free listing may receive customer enquiries at no charge. There is no fee to view or respond to contact details for enquiries sent to your business. Enhanced and Featured upgrades are optional paid plans that add profile and visibility features. Featured placement is always labelled, remains subject to relevance and availability, and does not buy accreditation, approval or exclusive territory.

Paid listing upgrades are available. Digedtal is not VAT registered. Prices shown at checkout are the total amount payable with no VAT added. We show the billing period, included features, renewal and cancellation terms before you pay. Those order details form part of these terms. Subscriptions renew automatically until cancelled; you may cancel before the next renewal date and access will continue until the end of the paid period unless otherwise stated at checkout. Payments are processed by Stripe.

5. Reviews and acceptable use

Reviews must reflect a genuine experience. Do not submit false content, impersonate another person, scrape the service, probe its security, send spam, misuse contact details or interfere with another user's access. We may moderate content and restrict access where reasonably necessary.

6. Availability and responsibility

We work to keep the service accurate and available but do not promise uninterrupted access, a minimum number of responses, a particular price, or that a customer will appoint a professional. Professionals are responsible for their own work and customers remain responsible for deciding whom to instruct.

7. Liability and legal rights

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer. Subject to that, we are responsible only for loss that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for the acts, omissions or work of independent professionals.

8. Privacy, changes and law

Our Privacy Policy explains how we use personal data. We may update these terms prospectively and will identify the update date. If a material change affects a paid plan, we will give reasonable notice.

These terms are governed by the law of England and Wales. Consumers retain any mandatory right to use the law and courts applicable where they live.

9. Contact and complaints

Email hello@epcguys.co.uk with the enquiry or listing reference where possible. We aim to acknowledge service complaints within two working days.